Frequently Asked Questions about Shipping and Customer Service:
What are the shipping times for your products?
We process your order in 2 to 4 days and anticipate delivery within 5 to 7 days.
Do you ship worldwide?
Yes, absolutely. We deliver worldwide.
Where do you ship your products from?
Our offices are located in Angers, France, while our international warehouse is based in China.
Do you provide tracking information for the product?
Yes, wait 3 days after your order and inquire via email at firstname.lastname@example.org.
Some items are missing from my order, what happens?
Our products are shipped separately based on your order. If it contains items from two different warehouses, you will receive two deliveries. The rest of the order will likely arrive soon.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send us a picture of the damaged item to the email address: email@example.com, and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Paris, France.
I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes, international shipping may take longer than expected due to customs clearance. You can track your order at any time. If you still need assistance with tracking or additional information, contact us by email at the following address: firstname.lastname@example.org.
Do you have a refund policy?
We do our best to resolve all issues. If you still wish to receive a refund for your order, we can certainly process the payment, provided the request is made within 15 days from the order date, and the product(s) involved are not on sale. For more information, please refer to our refund policy here. https://www.fuszoa.com/pages/copy-of-politique-de-remboursement