Our return policy spans 15 days. Unfortunately, if more than 15 days have passed since your purchase, we regret to inform you that we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Perishable items such as food, flowers, newspapers, or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, and flammable liquids or gases.
Other items not eligible for return include:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
Books showing obvious signs of use
CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records that have been opened.
Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Any item returned more than 15 days after delivery
Refunds (if applicable) Once your return is received and inspected, we will email you to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.
Delayed or Missing Refunds (if applicable) If you haven't received a refund yet, first check your bank account. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at the following address: email@example.com.
Sale or Promotional Items (if applicable) Only regular priced items are eligible for refunds. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable) We only replace items that are initially defective or damaged. If you need to exchange it for the same item, email us at firstname.lastname@example.org and send your item to: 10 Square des Caleides, Angers, Maine et Loire, 49000, France.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves with the intention of giving it to you later, we will send the refund to the gift giver, and they will find out about your return.
Shipping To return your product, you should mail it to the following address: 10 Square des Caleides, Angers, Maine et Loire, 49000, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
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